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CUSTOMER CHARTER |
This charter outlines our service commitment to you and how you can help us to provide you with a quality service. |
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WE AIM TO: Treat you with respect and fairness |
WE ASK YOU TO: Treat other users, staff and the space with respect |
| Provide a helpful, effective and friendly service | Be aware of and adhere to all Library Regulations |
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Provide electronic and print resources of the highest academic standard (within our budget) |
Tell us what resources you need for your studies
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Listen to feedback and to implement ideas of value to the Library community |
Give us constructive feedback about the Library |
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Provide a variety of learning environments, conducive to individual and group study |
Be considerate of the needs of others, help to maintain an environment conducive to learning and research |
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Inform you promptly about Library services, policies, regulations and opening hours |
Regularly check email and social media and tell us about any issues which affect you in the Library |
