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Welcome to the Library: Student Charter

Customer Charter




This charter  outlines our service commitment 

to you and how you can help us to provide you 

with a quality service.


Treat you with respect and fairness


Treat other users, staff and the space with respect

Provide a helpful, effective and friendly service Be aware of and adhere to all Library Regulations

Provide electronic and print resources

of the highest academic standard

(within our budget)


Tell us what resources you need for your studies


Listen to feedback and to implement

ideas of value to the Library community


Give us constructive feedback about the Library

Provide a variety of learning

environments, conducive to 

individual and group study

Be considerate of the needs of others,

help to maintain an environment conducive

to learning and research

Inform you promptly about Library

services, policies, regulations and opening hours

Regularly check email and social media

and tell us about any issues which affect you in the Library


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